This document is intended to provide a guide to properly disclosure security issues found in our open source software.

If you find a vulnerability or potential security issue in OpenSupports. Please contact us at contact@opensupports.com

We will acknowledge your email within 48 hours, and will send a more detailed response within 48 hours indicating the next steps in handling your report. After the initial reply to your report, we will endeavor to keep you informed of the progress towards a fix and full announcement, and may ask for additional information or guidance.

When we receive a security bug report, we will assign it to a primary handler. This person will coordinate the fix and release process, involving the following steps:

• Confirm the problem and determine the affected versions.
• Audit code to find any potential similar problems.
• Prepare fixes for all releases still under maintenance. These fixes will be released as fast as possible in a new OpenSupports version.