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TwitterGuidelines.md

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Guidelines for tweeting from the @astropy account.

General

  • Use "we"
  • Use a general voice and avoid personal pronouns, e.g., "you"

Announcements

  • Share information related to version releases
  • Promote milestones in the project
  • Advertise activities at workshops, conferences, Google Summer of Code
  • Give a shoutout when people get their first PR merged.
  • Highlight specific people when there are new releases or big PRs merged.

Examples:

Responding to questions

  • If general/common Q, just answer
  • If specific Q, respond by pointing to a specific user.

Examples:

  • That's a great question. Adrian (@adrn), the lead, might be able to help.

Responding to postive tweets

  • Retweet
  • if credit is not in original tweet, quote tweet and give credit to specific people.

Examples:

  • We're so glad you like . hat tip to the lead maintainers <names & handles>

Responding to negative tweets

  • Show respect and validate user's concern
  • State that we are aware of this problem and working on it.
  • offer name/twitter handle of person who might be able to help.
  • link to open issues