Can not open Mathematica's documentation file

[RungeCC]

Describe the bug

As the title is

Steps To Reproduce

Steps to reproduce the behavior:

1. install mathematica version 14.0.0
2. try open some documentation files by press F1 on some symbol, or just click the entry in the search result in help center page
3. nothing happens

Expected behavior

Documentation of such symbol shall be open.

Screenshots

Additional context

Start mathematica from cli, it gives a bunch of errors about Qt:

kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by kde-open)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/mqrckczy20ii641lh2q90gffn275bg27-kio-6.2.0/lib/libKF6KIOWidgets.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/mqrckczy20ii641lh2q90gffn275bg27-kio-6.2.0/lib/libKF6KIOGui.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/mqrckczy20ii641lh2q90gffn275bg27-kio-6.2.0/lib/libKF6KIOCore.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/ih36fqdm0w4ihsb5vvzj06gyxvksfaq2-kjobwidgets-6.2.0/lib/libKF6JobWidgets.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/bzzz7hr0m1p8qcvydw4rfk7fnn96f4zj-kservice-6.2.0/lib/libKF6Service.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/kw9kddi8mvp4g9gr57cz49bmjx39s5f1-solid-6.2.0/lib/libKF6Solid.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/6nsybgbdrsqpyhxvakplmxzfsdyxk3da-kcompletion-6.2.0/lib/libKF6Completion.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/96b2xhhpm1v3ql2yprvmbb02f37pd38i-kcoreaddons-6.2.0/lib/libKF6CoreAddons.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/ypgqh9s46hq35jan3an92nyr5hj9l573-kwidgetsaddons-6.2.0/lib/libKF6WidgetsAddons.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/n8jgfk902kj16pjwhv73fbrqzziayvir-ki18n-6.2.0/lib/libKF6I18n.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/634d8dwdkfm7q4klchydpnw2sbv39j4n-kconfig-6.2.0/lib/libKF6ConfigCore.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/8ygksfdrkyvmh967w9429nddhqqsa9jn-qtbase-6.7.0/lib/libQt6Concurrent.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/qqdl7hmvvqlfzakwrixhf11ly0f7s87n-kiconthemes-6.2.0/lib/libKF6IconWidgets.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/g5573nrp0h5cvp82zna6nwn98xrfc9jb-kwindowsystem-6.2.0/lib/libKF6WindowSystem.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/qqdl7hmvvqlfzakwrixhf11ly0f7s87n-kiconthemes-6.2.0/lib/libKF6IconThemes.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/my4lwzfl3ggc8mm8gqzh6x3dszg3rc95-kcolorscheme-6.2.0/lib/libKF6ColorScheme.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/634d8dwdkfm7q4klchydpnw2sbv39j4n-kconfig-6.2.0/lib/libKF6ConfigGui.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/ybglaqgp4fqpvqqw94pp18q6svkkmqx4-kguiaddons-6.2.0/lib/libKF6GuiAddons.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/1jmc3cby865bp8z9jvv70wfmhiblrbbk-kcrash-6.2.0/lib/libKF6Crash.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/6hmlfm5wv45vz8ww7cycp7hkkxgyk2ch-kauth-6.2.0/lib/libKF6AuthCore.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/csnp5dz2c5mwj5sa4xh08d66x6ffibbs-knotifications-6.2.0/lib/libKF6Notifications.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/46nwi6n87avsh3s9frhzgqc4vyf2l2g5-kcodecs-6.2.0/lib/libKF6Codecs.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/m48xxay653liimp4h1dirljw7k2hp4x5-qtsvg-6.7.0/lib/libQt6Svg.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/qnxa5j3nysbynng3kjibd89bk7346s5a-kconfigwidgets-6.2.0/lib/libKF6ConfigWidgets.so.6)
kde-open: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: version `Qt_6.7' not found (required by /nix/store/qq9vlmaj0y2kp1wfszmrqsdrxhrkp36d-karchive-6.2.0/lib/libKF6Archive.so.6)

Notify maintainers

@herberteuler

Metadata

Please run nix-shell -p nix-info --run "nix-info -m" and paste the result.

[user@system:~]$ nix-shell -p nix-info --run "nix-info -m"
 - system: `"x86_64-linux"`
 - host os: `Linux 6.6.30, NixOS, 24.05 (Uakari), 24.05.20240512.2057814`
 - multi-user?: `yes`
 - sandbox: `yes`
 - version: `nix-env (Nix) 2.18.2`
 - channels(root): `"home-manager, nixos"`
 - nixpkgs: `/nix/store/vsbi6gfwf2bdamw0d0d9xndb1rrxfnbk-source`

---

[herberteuler]

What is the output of ldd /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6?

[RungeCC]

What is the output of ldd /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6?

It's

/nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Links/Databases/Python/executables/Linux-x86-64/distribution/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6)
/nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Links/Databases/Python/executables/Linux-x86-64/distribution/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6)
/nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Links/Databases/Python/executables/Linux-x86-64/distribution/libstdc++.so.6: version `CXXABI_1.3.11' not found (required by /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6)
/nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Links/Databases/Python/executables/Linux-x86-64/distribution/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6)
/nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6: /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Links/Databases/Python/executables/Linux-x86-64/distribution/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6)
        linux-vdso.so.1 (0x00007ffd71ddb000)
        libdl.so.2 => /nix/store/apab5i73dqa09wx0q27b6fbhd1r18ihl-glibc-2.39-31/lib/libdl.so.2 (0x00007f3371902000)
        libpthread.so.0 => /nix/store/apab5i73dqa09wx0q27b6fbhd1r18ihl-glibc-2.39-31/lib/libpthread.so.0 (0x00007f33718fd000)
        libssl.so.3 => /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/libssl.so.3 (0x00007f337184d000)
        libcrypto.so.3 => /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/libcrypto.so.3 (0x00007f3370a00000)
        librt.so.1 => /nix/store/apab5i73dqa09wx0q27b6fbhd1r18ihl-glibc-2.39-31/lib/librt.so.1 (0x00007f3371846000)
        libstdc++.so.6 => /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Links/Databases/Python/executables/Linux-x86-64/distribution/libstdc++.so.6 (0x00007f3370600000)
        libm.so.6 => /nix/store/apab5i73dqa09wx0q27b6fbhd1r18ihl-glibc-2.39-31/lib/libm.so.6 (0x00007f3370f1d000)
        libgcc_s.so.1 => /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Links/Databases/Python/executables/Linux-x86-64/distribution/libgcc_s.so.1 (0x00007f3370200000)
        libc.so.6 => /nix/store/apab5i73dqa09wx0q27b6fbhd1r18ihl-glibc-2.39-31/lib/libc.so.6 (0x00007f3370013000)
        /nix/store/apab5i73dqa09wx0q27b6fbhd1r18ihl-glibc-2.39-31/lib/ld-linux-x86-64.so.2 => /nix/store/apab5i73dqa09wx0q27b6fbhd1r18ihl-glibc-2.39-31/lib64/ld-linux-x86-64.so.2 (0x00007f3371909000)

LD_DEBUG=libs mathematica gives:

    787826:     find library=libstdc++.so.6 [0]; searching
    787826:      search path=/nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64         (RUNPATH from file /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Kernel/Binaries/Linux-x86-64/WolframKernel)
    787826:       trying file=/nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/libstdc++.so.6
    787826:      search path=/nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib:/nix/store/1rlvyrvqjq6j5l509k2bfgp6yipa1bdn-dbus-1.14.10-lib/lib:/nix/store/p3ffjixpnfgkqh20nsrc13vrj3yfi0nj-gcc-13.2.0-lib/lib:/nix/store/nw1bnjadmzk9hnd4nbvxmqlh074vr16j-zlib-1.3.1/lib            (LD_LIBRARY_PATH)
    787826:       trying file=/nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libstdc++.so.6
    787826:       trying file=/nix/store/1rlvyrvqjq6j5l509k2bfgp6yipa1bdn-dbus-1.14.10-lib/lib/libstdc++.so.6
    787826:       trying file=/nix/store/p3ffjixpnfgkqh20nsrc13vrj3yfi0nj-gcc-13.2.0-lib/lib/libstdc++.so.6

The last one seems to be correct.

I have no idea why it try to find libstdc++.so in itself's local position.

BTW strings /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6 | rg Qt_6 gives:

qt_version_tag@Qt_6.4
qt_version_tag@Qt_6.0
qt_version_tag@Qt_6.2
qt_version_tag@Qt_6.3
Qt_6
Qt_6_PRIVATE_API
qt_version_tag@Qt_6.1
qt_version_tag@@Qt_6.5
Qt_6_PRIVATE_API
Qt_6
Qt_6.0
Qt_6.1
Qt_6.2
Qt_6.3
Qt_6.4
Qt_6.5

Notably, SystemOpen (internally calls MathLink`CallFrontEnd@FrontEnd`SystemOpen) also triggers the same issue (emits a bunch of errors like version 'Qt_6.7' not found (required by kde-open)).

[herberteuler]

I have no idea why it try to find libstdc++.so in itself's local position.

The errors of unfound libstdc++ symbols occur because libstdc++ is currently made available through LD_LIBRARY_PATH. If the value used in mathematica is added to it, such errors as CXXABI_1.3.8 not found will not appear.

BTW strings /nix/store/81dsqkc6jvgfw250pwmqh9dfw02dbr9j-mathematica-14.0.0/libexec/Mathematica/SystemFiles/Libraries/Linux-x86-64/Qt/lib/libQt6Core.so.6 | rg Qt_6 gives:

qt_version_tag@Qt_6.4
qt_version_tag@Qt_6.0
qt_version_tag@Qt_6.2
qt_version_tag@Qt_6.3
Qt_6
Qt_6_PRIVATE_API
qt_version_tag@Qt_6.1
qt_version_tag@@Qt_6.5
Qt_6_PRIVATE_API
Qt_6
Qt_6.0
Qt_6.1
Qt_6.2
Qt_6.3
Qt_6.4
Qt_6.5

Notably, SystemOpen (internally calls MathLink`CallFrontEnd@FrontEnd`SystemOpen) also triggers the same issue (emits a bunch of errors like version 'Qt_6.7' not found (required by kde-open)).

I cannot reproduce the issue myself: SystemOpen works as expected by opening a browser tab, although my strings output is the same as yours. Therefore, I have begun to believe the absence of Qt symbols in the above output may be normal, i.e., it does not lead to the issue you had.

The actual errors were reported by kde-open but not Mathematica. Which kde-open was used? What happens if you run kde-open https://www.google.com?

[RungeCC]

The actual errors were reported by kde-open but not Mathematica. Which kde-open was used? What happens if you run kde-open https://www.google.com?

kde-open --version gives kioclient 6.0.4 and kde-open www.goolge.com works perfectly.

[herberteuler]

There is a difference here - I have kde-open reporting kioclient 5.27.10 here. Is it possible for you to test if the issue persists with this version of kde-open?

[RungeCC]

There is a difference here - I have kde-open reporting kioclient 5.27.10 here. Is it possible for you to test if the issue persists with this version of kde-open?

I tried to test this through nix-shell -p libsForQt5.kde-cli-tools and now kde-open --version gives me kioclient 5.27.11 (I don't know how to get version 5.27.10), now (open mathematica in that shell) SystemOpen and F1 both work as expected. So it seems that kioclient@6.0.4 is incompatible with the libQt bundled with mathematica?

[herberteuler]

Based on your experiment, the cause of this issue must exist somewhere in the interaction between kde-open using kioclient 6.0.4 and Mathematica, though I am unsure whether it is due to incompatibility.

@NixOS/qt-kde Do you have any insights into this behavior?